“Today, marketing must be understood not in the old sense of making
a sale - “telling and selling”- but in the new sense of satisfying customer
needs.” (Pg. 6 Marketing: An Introduction, Armstrong & Kotler) I
believe that in today’s society everyone turns to social media for services and
to see what services are attending or will be available at certain
events. This can also be a great marketing tool for someone or a
representative from a company that might be attending the events to hire you
for a future event. It is also a good idea to do some research of the
events past history to see if they have ever had a mobile restaurant available.
If not come up with something fun to post on social media to get people to
either find you or stop by and see what your mobile restaurant is all
about. Word of mouth travels fast. “The sales force reports on reseller
reactions and competitor activities, and marketing channel partners provide
data on point-of-sale transactions. Harnessing such information can provide
powerful customer insights and competitive advantage.” (Pg. 104 Marketing; An
Introduction, Armstrong & Kotler)
Over the years of myself attending different sporting events and
saying to myself, if I had only thought to grab something to snack on or an
extra water, thinking out loud, I merely could not be the only one thinking
this from time to time. “We started this [customer-centricity] journey by
learning how to see the differences in the desires of our customers, and then
learning how to meet them,” says CEO Anderson. Customer-centricity means,
“listening [in order] to understand how customers are going to deploy the stuff
they buy from us and use it to enrich their lives, … rather than worrying about
selling the product.” (Pg. 175 Marketing: An Introduction, Armstrong &
Kotler)
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